AdhocX

AdhocX Policy

Account Deletion

AdhocX users can request account deletion or deactivation through our support team. This page explains what to send, what may be deleted, and what records may need to be retained for compliance and safety.

Controlled access

Role-based app areas stay separated from public pages.

Clear rules

Policies are written for practical platform use.

Support path

Official support details are available in the app/admin settings.

City-wise operations

Launch readiness is managed by service area.

Last updated: June 2026

This page is practical platform guidance and should be read with the current in-app workflow.

How to request deletion

To request account deletion or deactivation, contact AdhocX support using your registered email or mobile number. You can call +91 8490834945 or message AdhocX on WhatsApp at https://wa.me/message/QT4RVSCJIR6TB1.

Please include your registered email, registered mobile number, role on AdhocX such as rider or company, and an optional reason for the request. This helps us verify the request and avoid deleting or deactivating the wrong account.

What may be deleted or deactivated

After verifying the request, AdhocX may deactivate the user account and remove or anonymize profile information that is no longer required for active platform use.

For riders, this may include profile display details, availability state, notification preferences, and non-essential account information. For companies, this may include inactive company profile display information, branch visibility, and non-essential account information.

What may be retained

Some records may be retained where required for KYC verification, fraud prevention, safety review, assignment history, payment and payout audit, tax/accounting records, dispute handling, no-show or penalty review, legal compliance, or platform security.

KYC documents, payment metadata, payout references, completed assignment records, dispute evidence, admin approval history, and support communication may not be immediately deleted if they are needed for legitimate compliance or operational reasons.

Processing time

AdhocX normally reviews deletion requests within 7 working days after receiving enough information to verify the account owner. Complex cases involving payments, payouts, disputes, penalties, fraud checks, or legal review may take longer.

If more information is needed, the support team may contact the user through the registered mobile number, email address, or WhatsApp conversation used for the request.

Before you request deletion

Please make sure any active assignment, pending payment, pending rider payout, unresolved dispute, KYC review, or support case is completed or clearly mentioned in the request.

Account deletion or deactivation may limit access to historical app screens, notifications, payout records, and assignment details. AdhocX may keep necessary backend records even if the user-facing account is no longer active.

Contact details

Phone: +91 8490834945

WhatsApp: https://wa.me/message/QT4RVSCJIR6TB1

When contacting support, include registered email, registered mobile number, role as rider or company, and optional reason for deletion.