Last updated: June 2026
This page is practical platform guidance and should be read with the current in-app workflow.
Company cancellation fee
A company cancellation fee of Rs 30 may apply when a company cancels an assignment according to the active AdhocX workflow and operational rules.
The fee is intended to discourage avoidable cancellations after rider selection/assignment and may be reviewed by admin in exceptional cases.
Rider no-show penalty
A rider no-show penalty of Rs 50 may apply when a rider accepts an assignment but does not report, fails to start as required, or otherwise does not complete expected reporting steps without valid reason.
Unpaid active penalties may restrict a rider from accepting, bidding, starting, or completing further work until paid or cleared.
Dispute and admin review
Users may raise support issues where cancellation, no-show, OTP, location, or payment facts are disputed. Admin may review assignment proof, timestamps, payment references, notes, and user history.
Admin review may confirm, clear, reverse, or keep a fee/penalty depending on available evidence and platform rules.
Payment and payout hold
Payouts may be held if assignment proof is incomplete, payment is not verified, a dispute is open, a no-show/cancellation issue is under review, or suspicious activity is detected.
Failed or duplicate payments
Failed, duplicate, or incorrectly captured payments may be reviewed case by case. Users should provide Razorpay payment ID, order ID, assignment or requirement details, and support context.